Trust & verification

How we verify therapists

Anyone can call themselves a therapist online. Before a profile goes live on OttawaCounselling.ca, we check the information provided by the practitioner against the relevant regulatory college’s public register.

WHAT WE CHECK

Four checks before a profile goes live

01

Registration

We confirm that the practitioner’s registration number is active and in good standing on the public register of their regulatory college — CRPO, CPBAO, OCSWSSW, CNO, or another applicable college.

02

Regulatory Register Verification

We check the practitioner’s registration details against the relevant regulatory college’s public register to confirm that the information provided matches the official record.

03

Practice details

We confirm the practice location, where there is one, and that the contact details provided are accurate and reachable.

04

Ongoing checks

We may re-check registration information. If a registration lapses, is suspended, or is revoked, the listing may be reviewed or removed.

What “verified” does not mean

The “Verified by OttawaCounselling” badge means that the practitioner’s information was checked against the relevant college’s public register at the time of verification. It does not mean OttawaCounselling guarantees or endorses the practitioner, their qualifications, services, or ongoing registration status.

We recommend asking a therapist directly about their approach, experience, and fees before booking.

What the badge looks like

Every published profile carries this badge, on every plan:

✓ VERIFIED BY OTTAWACOUNSELLING

A Free listing and a Featured listing pass exactly the same checks. Paying more makes a profile more visible, never more verified.

Check for yourself

You can confirm any registration directly

CRPO Public Register

Search by name or registration number for Registered Psychotherapists.

CPBAO Public Register

Member search for Psychologists and Psychological Associates.

OCSWSSW Online Register

Search by registration number or name for RSWs and RSSWs.

CNO Public Register

Search the public register to check registration information for nurses registered with the College of Nurses of Ontario.